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Legal

Legal

TERMS & CONDITIONS

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SECURITY & PRIVACY

All data is protected by the most sophisticated systems available, and we are registered with the Data Protection Agency , General Pharmaceutical Council and Veterinary Medicines Directorate and follow their Directives and Codes of Practice.

Any information provided is used to process orders, despatch goods and obtain payment. For medicines it allows our pharmacists to monitor treatments for interactions, side effects or unusual doses. We do not sell or share customer data with other companies, but this may be required by the police and regulatory bodies

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0RDER HANDLING & DELIVERY

Goods are sent by Royal Mail tracked services or other couriers depending upon weight and value.

Certain products (usually marked "H" in our catalogues) need special handling and incur extra charges as do some delivery addresses in the highlands and islands. If items weigh more than 30kg or surcharges apply we will provide you with a quote for shipping, you may then decide whether to proceed .Over 95% of orders are despatched onthe day received with the majority delivered on the next working day, but delays are inevitable at weekends, public holidays, and times of severe weather conditions.

NB ORDERS ARE HELD UNTIL COMPLETE - ANY ITEMS BACK ORDERED MAY RESULT DISPATCH BEING DELAYED

GOODS NEEDING REFRIGERATED STORAGE

These are stored in our cold room within the range 2C to 8C until orders are packed with melted cool packs at the same temperature and kept in the cold room until handed to the courier. They are sent by a "next working day" service and someone needs to be available to receive them. Please note this cannot guarantee a product will always arrive below 8C. This can be arranged by a specialist refrigerated courier on request for most mainland addresses at a minimum cost of £170+VAT. Inevitably on rare occasions packages may be slightly delayed but this should not cause any problems as products are tested to ensure that they can tolerate "short term excursions from controlled conditions" The International Requirements are that they should be stable and not deteriorate when stored for a minimum period of 6 months at 25C.

Overseas customers are advised to ensure that any imports of goods including medicines are permitted by their customs and regulatory authorities, we cannot be responsible for any seizure, loss, or damage. Prices quoted include VAT where applicable at current rates if delivered to UK addresses. Goods sent overseas may be subject to domestic taxes such as VAT at their destination.

RETURNS

We want you to be completely satisfied with any purchase. If not any item except for medicines and products specially obtained or manufactured can be returned to us within 14 days of receipt for exchange or refund if unsoiled, unused, and sent packed and carriage paid.

Due to legal requirements medicines may not be returned except to correct an error in despatch or in response toan "official recall". If an item is believed to be faulty it may be necessary to forward it to the manufacturers for testing before replacements or refunds can be authorised. This does not infringe statutory rights. Please contact our customer services for a "Returns Number" which must appear on the outside of the package or it will not be accepted. We advise customers to use an insured method of shipping and to retain proof of despatch.

MEDICINES

A valid prescription must be provided before "prescription only" medicines can be dispensed, information provided on this website is for guidance and does not replace advice from other healthcare professionals including your vet or doctor. Please read all labels and packaging carefully before use and contact our pharmacists if in doubt. All orders for medicines are reviewed by a pharmacist and any contract is made only when the order is accepted by them and an invoice issued. Hyperdrug reserve the right to require additional information or to refuse to supply.

GENERAL

This website and any supplies or services from it are subject to the exclusive jurisdiction of the English Courts. All possible care is taken in the production and maintenance of the site, but no liability is accepted for loss or damage from use of products featured. This does not affect any statutory rights under UK law where these may differ. Equine Pharmacy, Canine Chemists and Pigeon Pharmacy are registered trademarks and trading names of the Company Complaints Any complaints may be sent [email protected]( or for pharmaceutical matters [email protected]) If you are not satisfied with the response you can reach a directorat [email protected] you prefer contact can also be made by letter, telephone, or fax.

While every effort is made to fulfil your order once received in a timely and efficient manner sometimes for varying reasons, including but not exhaustively listed such as stock unavailability or an inability to deliver to your area, we may be unable to supply the good in a timely manner. In such instances the order will have been deemed to have never been made and all monies including shipping costs will be refunded

NB Any links on this website to other sites are provided for your interest only and Hyperdrug has no responsibility for nor control over their content. E & O excepted.