Contact Us

What would you like help with?

You can track your orders in My Account.

If you would like to speak to someone about your order, please call us on 01833 641112.

Emails are usually answered in 7 working days, as with all ecommerce companies there are some delays, and supply chain issues due to Brexit but the majority of orders are sent same day.

Please send your prescription directly to to [email protected].

Please ring us on 01833 641112 if your enquiry is urgent- we are prioritising urgent prescription medicines, emails are usually answered within 7 working days.

Head Office

Hyperdrug Pharmaceuticals Ltd, Canine Equine & Pigeon Pharmacies
Station Industrial Estate
Middleton In Teesdale
Barnard Castle
Co Durham
DL12 0NG
United Kingdom

Phone Numbers

Sales/Advice and Customer Service
01833 641112
Overseas Enquiries
+44 1833 641112

Fax Numbers

Sales/Advice and Customer Service
01833 641032
Overseas Enquiries
+44 1833 641032

Email

[email protected]

For order status updates check your order history in My Account. If you wish to contact us we suggest you phone us between 8 and 5.30pm Mon-Fri and 9 till 4 on Saturday - 01833 641112.

Customer service email requests are usually answered between 24 to 48 hours during a weekday - [email protected].

Prescriptions are of course given priority and can be emailed to [email protected].

Due to Covid there are supply chain problems with animal products and medicine, this is causing unexpected delays and increasing workload, we will do our utmost to keep you informed, but please contact our friendly call centre for updates.